Return and Exchange Policy

Effective Date: 12-04-2025

At Kazari, your satisfaction is our top priority. We take pride in the quality of our products and want you to love your purchase. If you receive a defective or incorrect item, we offer a flexible return, exchange, and refund policy.

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Eligibility for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

• A mandatory unboxing video must be provided. The video should clearly show:

  • The unopened package being opened

  • The defect or incorrect item visible in the recording

• Return request must be made within 7 days of delivery

• Product must be unused, unwashed, and in original condition

• All original tags, labels, and packaging must be intact

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Non-Returnable/Non-Exchangeable Items

• Items purchased during sale or clearance events

• Customized or personalized items

• Gift cards

• Items damaged due to customer handling or use

• Shipping charges are non-refundable (unless the item was defective or incorrect)

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Return & Exchange Process

1. Initiate a Request:
   Contact us via email at kazariworld@gmail.com with:

   • Order number

   • Issue description

   • Unboxing video (mandatory)

2. Assessment:
   Our team will review your request within 2–5 business days.

3. Return Approval:
   If approved, we’ll share the return address and instructions for shipping the item back.

4. Product Return:
   Please ship the product back to us using a trusted courier. We recommend using a trackable service.

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Refund & Exchange Options

Once your return is received and inspected, you may choose from:

• Refund to the original payment method

• Store credit for a future purchase

• Exchange for another item (based on availability)

Refunds will only be processed after we receive and inspect the returned item.

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Contact Us

For all return, exchange, or refund inquiries:

📧 Email: kazariworld@gmail.com
📞 Phone: +91 94260 63300 
🌐 Website: www.kazari.co.in

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